PERSONAL DATA PROTECTION AND PRIVACY NOTICE
Personal Data refers to the personal data, as defined under the Act, obtained by us in the course of and as a result of the provision of any products and services by us to you. Such Personal Data collected, used and disclosed to us may include, but not limited to, your name, mailing address, telephone number(s), personal email address, your images taken by us and any other information which you may have provided in any form to us.
COLLECTION OF PERSONAL DATA
Personal Data may be collected from you in a number of ways, such as, but not limited to:
Where you have given your Personal Data through the aforementioned mediums or any other mode, you agree to be bound by this Personal Data Protection and Privacy Notice.
Our websites may also offer interactive facilities where personal data may also be collected, such as:
Where you have accessed and used our websites and any services we offer via the websites, you agree to be bound by this Personal Data Protection and Privacy Notice in respect of the Personal Data collected about you via our websites.
We assure you that regardless of the medium you provide your Personal Data to us, it will be handled by us with care and diligence not only in accordance with this Personal Data Protection and Privacy Notice, in compliance with the PDPA, but also in line with our commitment to you as our customers and/or service users.
PURPOSE FOR COLLECTION
Generally, we collect Personal Data for our customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require. These purposes include, but are not limited to:
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent and/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, and/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
Those external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that information to them.
Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.
WITHDRAWAL OF CONSENT
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our Data Protection Officer (“DPO”). We may require up to 10 days, upon receipt of your request, for your request to take effect.
ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your access request as soon as reasonably possible. Should we not be able to respond to your access request within 30 days after receiving your request, we will inform you in writing via email within 30 days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
We will respond to your correction request as soon as reasonably possible. Should we not be able to correct the correction request within 30 days after receiving your request, we will inform you in writing on the time by which we will be able to correct your correction request. If we are unable to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
We will not provide information under the access requirement for:-
Correction request will not be approved in respect of:
ENSURING PERSONAL DATA IS UP-TO-DATE
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date.
We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we may ask you to update us if there is any change to your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately in writing to our DPO and we will update it.
SECURITY OF PERSONAL DATA
Security of Personal Data is very important to us and we take all reasonable precautions and care to protect your Personal Data from misuse, loss, unauthorised access, modification or disclosure.
Some of the ways we protect Personal Data include:
We will retain your Personal Data for a reasonable period for the purposes as cited herein or as required by law.
For our existing customers, you may refer to the service agreement and / or data protection policies which you have contracted with us.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
COOKIES: PRIVACY AND OUR WEBSITES
When visiting our sites, you will not be required to provide us with any Personal Data unless you request information about our product or service, respond to a promotion and/or provide a feedback or applying for a job with us and its related processes. In which case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the promotion or evaluate on your job application suitability.
The Personal Data and information provided may also be retained for product planning purposes, and we may use your Personal Data to contact you for direct marketing purposes where your consent was given.
If you believe that the privacy of your Personal Data has been compromised, please contact us immediately and we will take the relevant steps to address your concerns.
RIGHT TO AMEND OUR ONLINE PRIVACY STATEMENT
We reserve the right to amend this Personal Data Protection and Privacy Notice from time to time at our sole discretion. If we make any changes to this Personal Data Protection and Privacy Notice and the way in which we use your Personal Data, we will update these changes on our websites.
CONTACTING OUR DATA PROTECTION OFFICER
For any questions relating to your Personal Data or about our Privacy Notice, you may contact our DPO at this email firstname.lastname@example.org